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Scheduled Maintenances
Acronis Data centre maintenance
Scheduled for 20 August 2025 08:00 am
Maintenance window: 4 Hours
Maintenance details: Acronis Cloud Team will migrate Acronis Cyber Cloud to a new infrastructure.
Affected by maintenance: Global Router
Services impact: Login via cloud.acronis.com, trueimage.acronis.com and baas.acronis.com will be unavailable for up to 30 minutes. New accounts would not be created during the activity for all data centers. Login will be available through data center self-name.
Last updated 9 hours ago
Exclaimer Cloud Portal Service Maintenance
Scheduled for 16 August 2025 10:00 am
Maintenance window: 15 Minutes
Upcoming scheduled maintenance notice.
Exclaimer engineers will be performing routine Security maintenance to continue to improve the service offering.
The Exclaimer Cloud Portal will be unavailable for periods during the update window. Your emails will continue to flow and be imprinted as normal.
Last updated 8 days ago
Acronis migrating operations to a new data centre
Scheduled for 18 August 2025 12:00 am
Maintenance window: 48 Hours
Acronis will be migrating operations to a new data centre to enhance data centre and network performance. Migration is performed in stages, and in this stage, we will be migrating the management/platform layer of the data centre you are currently using.
The process is planned to start on Aug 18th, 2025
Our team will continue to be on-site to oversee the transition and will continue to follow rigorous protocols to minimise any disruption to your services.
We will send another reminder closer to the start date, and as with the earlier stages, we will keep you informed of both the start and completion of each migration affecting you and your clients.
Impacted services:
All User interface and platform-related services will not be available:
- Management and backup console, including any reporting, provisioning and integrations.
- Cloud to Cloud backups for MS O365 and G Suite, and physical backup to cloud-hosted/hybrid storage
- Failover/Failback for Disaster Recovery
- EDR/XDR alerts, investigation and response functionality, including MDR
- Remote monitoring and management (RMM) and Professional services automation (PSA)
- Email and Collaboration apps security, Security Awareness training
- Files Cloud and Notary
Physical backup, running DR and all agent-based services will continue to operate:
- Backup to local storage (SMB, network locations) of physical workloads
- DR Primary servers and VMs in a failover status
- EDR/XDR Antivirus and Antimalware
- Data loss prevention as per the applied rules
The public IP range associated with the EU2 data centre will change as a result.
Actions needed before the migration date:
Before the scheduled maintenance date, please make sure the outbound destination IP subnets listed above are allowed on your customers' firewalls to ensure uninterrupted cloud connectivity. Also, please keep the old destination IPs for 90 days after the migration.
|
FQDN (CNAMEs) |
Old IP address |
New IP address range |
|
agents-eu2-cloud.acronis.com |
||
|
eu2-cloud.acronis.com rs-eu2-cloud.acronis.com cloud-wr-eu2.acronis.com bc-eu2-baas.acronis.com |
||
|
branded-eu2-cloud.acronis.com |
||
|
fra4-repo.acronis.com |
Once the migration has concluded, please check that all your services are up and running. No specific actions are required on your part.
Last updated 14 days ago