Incidents
Degraded
Acronis Data Centre incident
We would like to notify you that Acronis Cyber Protect Cloud in the France and UK (EU1) data center is degraded. Acronis Cloud team is working on the issue resolution and will keep notifying you on the service status.
Service impact: Some customers might be unable to reach Management Console, Acronis Files Cloud and Acronis Ob Web Restore.
Affected by incident: Files Cloud, OB Web Restore, Management console
Not affected by incident: DR Cloud, Notary, Acronis Cyber Protect Cloud
Last updated 14 hours ago
CORE Marketplace Orders
We're aware of a provisioning delay for orders which have been placed through our Marketplace. Our engineers are investigating
Latest Update - Investigating
Engineers continue to investigate, orders are provisioning but at a slower speed
Last updated 12 hours ago
Services
- Acronis
- AvePoint
- Barracuda
- BitTitan
- ClipTraining
- CORE
- CORE Marketplace API
- EDGE
- Enterprise API
- Exclaimer Cloud
- Generic
- GoCardless
- Hornetsecurity
- HR Locker
- Infinigate Partner Portal
- Microsoft 365
- Microsoft Azure
- Mimecast
- N-able
- SCOUT
- signNow
- SonicWall
- Sophos
- Stripe
- WatchGuard
Normal
Scheduled
Incident
Degraded
Normal
Scheduled
Incident
Degraded
Scheduled Maintenances
Data center physical migration of the fra2-arp1 storage
Scheduled for 27 June 2025 06:00 pm
Maintenance window:
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Data center migration will begin on June 27, 2025 at 18:00 CEST. Acronis is following a strict protocol to minimize disruptions; however, downtime is expected. · Add the destination storage IP addresses to the firewall rule to allow the outgoing connection to the Acronis Backup Gateway (applicable to the customers using the outgoing firewall filtering by the destination IP addresses). · Current IP addresses should not be changed until 90 days after the migration is complete. Affected by maintenance: Backups using Acronis-hosted cloud storage · No access to Acronis cloud hosted backups of any type (physical, C2C), and no new full or incremental backups. · Backups to service-provider-hosted (hybrid) or customer-hosted (local) storage will continue without interruption. · Disaster recovery services in production (primary servers or VMs in a failover state) will be operational; however, no new failover / failback dependent on the impacted backups can be initiated. Please note: · Recovery from backups will not be available over the duration of the migration process. Please plan accordingly. · |
Last updated 19 hours ago
Planned Maintenance on Europe (ne1-aas01.azure) Data Center
Scheduled for 15 July 2025 04:00 pm
Maintenance window: 10 Hours
Acronis will be conducting planned maintenance on Europe (ne1-aas01.azure) data center between July 15 and July 16, including standard system updates. All services will remain available during the update, which will take approximately 10 hours with no expected downtime. We will keep you informed of our progress. Please find additional details below.
Maintenance details: Acronis Cloud Team will update the Acronis Cyber Infrastructure cluster to the next version to improve the overall quality of the provided services, including stability and security.
Affected by maintenance: Cyber Files Cloud, Cyber Disaster Recovery Cloud, Acronis Cyber Cloud.
Services impact: No service interruption is expected. However, some storage-related operations may be delayed during the update, which could impact backup and restore, file sync and share and disaster recovery services performance. Any experienced delays will resolve on their own with no action required on your part.
Thank you in advance for your patience and understanding.
Last updated 15 days ago
Planned Maintenance on Europe (ew2-ags01.google) Data Center
Scheduled for 14 July 2025 04:00 pm
Maintenance window: 10 Hours
Acronis will be conducting planned maintenance on Europe (ew2-ags01.google) data center between July 14 and July 15, including standard system updates. All services will remain available during the update, which will take approximately 10 hours with no expected downtime.
Maintenance details: Acronis Cloud Team will update the Acronis Cyber Infrastructure cluster to the next version to improve the overall quality of the provided services, including stability and security.
Affected by maintenance: Cyber Files Cloud, Cyber Disaster Recovery Cloud, Acronis Cyber Cloud
Services impact: No service interruption is expected. However, some storage-related operations may be delayed during the update, which could impact backup and restore, file sync and share and disaster recovery services performance. Any experienced delays will resolve on their own with no action required on your part.
Thank you in advance for your patience and understanding.
Last updated 5 days ago